Testimonials

Hi Steve - Just one last note to say thanks for the info - it helped. For some reason, I'm particularly fond of lighting and furnishings from the '20s, so it's fun to know that our rug came from that era. Next time we're in the market for a rug, I'll look you guys up again. Thanks!
- Linda R., Golden, CO

The rugs arrived the end of last week and we are thrilled with the new look. The binders did a terriffic job - the seam end is almost invisible. Thanks again for the great service, I have most definitely passed the word around about you and the company.
- Jim and Lori W., Anaheim, CA

We appreciate all your help and attention, Nikki. We decided to go with 11405. Great Service. Great Carpets! Thank you.
- Reuben H., Crownsville, MD

Recieved my area rug yesterday. Love It! Thanks. I especially want to let you know how nice it was to call a place of business and actually talk to a person. rather than be routed by touch. I had to put my order on hold due to hurricane Frances and had no trouble at all. When I called to let you know to send it, the person answering the phone said she had almost called me to see if everything was OK because she hadn't heard from me immediately after the storm. Those personal touches really matter. Thanks.
- Debra F., Malibar, FL

Thanks for your response and we appreciate such nice and personal customer service (very rare these days)! By the way, do any of the needlepoint rugs come in smaller sizes?
- Brigitte B., Manhattan Beach, CA

Hi Steve, To my surprise the rug was waiting for me when I got home tonight - it's beautiful!!!! Thanks so much for all of your help.
- Roy R., New York, NY

We received the two runners - they're lovely! Thank you for taking such good care with our order and making sure everything was correct. We couldn't be happier with the rugs and I've already recommended rugsrugs.com to others.
- Lannette M., Salinas, CA

First, I would like to commend you on your wonderful customer service and support. Second, you can be sure that I will pass along your company name to my friends and colleagues!
- Dr. Gwen M., Santa Barbara, CA

We received the rug and have it down! We are VERY happy. We absolutely love it. Overall, the rug was well worth the wait - and I appreciate your service along the way, that made a difference.
- Leigh K., San Francisco, CA

Well the rugs are in place and I couldn't be happier. They are just gorgeous. Thanks for your help and advise.
- Diane M., New York, NY

Wow - I didn't expect such an informed answer and so prompt as well! I'll continue to shop your website. Thanks for such great customer attention.
- Linda C.

We received the rug on time and it looks great. It is identical to the picture that you had posted on the web. We'll definitely buy from you again.
- Margaret P., Chicago, IL

I have received all 3 of my rugs--they are stunning. Its ashame that I must walk on them. I will enjoy them for many years to come.
- Doug B., Rochester, NY

We received our carpet yesterday (earlier than expected) and we are VERY pleased with the quality. We feel we got a great buy! Thanks!
- Barbara S., Middleton, NJ

The rug is perfect! We got it on Friday, as promised--thanks so much! It looks really great in our kitchen and is absolutely the perfect size and color. Thank you Thank you!
- Mindy H, Tampa, FL

We just received our rug yesterday. It exceeded our expectations.The quality, the color and the craftsmanship are pure perfection. We would also like to point out the very quick and great service. Thank you very much.
- Nancy and Joseph R, Manalapan, NJ

I received our rug and I am very pleased with it. The quality is outstanding. It looks excellent in our living room and I'm so happy with it that I just ordered another rug from you this evening.
- Scott S, Lebanon, PA

I just wanted to thank you for following up with me. I can't tell you what it means to me when people actually follow-up and provide good customer service. I appreciate it!
- Danette P, Centennial, CO

The carpets just arrived and they are beautiful - all three of them. The oriental pillows are also great. I will be back online buying additional carpets soon.
- Hugh Y, Philadelphia, PA

You have the most outstanding customer service I have experienced in a long time. The rug we ordered from you was beautiful, but the colors were not right for our room. You stood by your word and took the rug back with no hassles whatsoever. From beginning to end we received emails from you every step of the way. Your fine attention to details makes doing business with you a pleasure.
- Holly M, Los Angeles, CA

Thank you for the quick response. You have a wonderful site. Superior to almost all others that I visited.
- Eileen M, Los Angeles, CA

I received all three rugs yesterday. They're beautiful and work perfect in my house. Thank you, thank you!
- Prill B, West Port, CT

Hi Nikki! Just wanted to let you know that we really like the aubusson rug - it's beautiful. Thank you soooo much for all your help. I'm going to miss seeing your e-mails!
- Donna C, Mt Sinai, NY